Terms of service
COMPANY STRUCTURE
The offer of movable items on Daentè is not sold by the Website Owner (DS Media Agency Ltd), but by independent third-party Sellers. When purchasing movable items, a contract is therefore concluded between the Buyer and the actual Seller. DS Media Agency Ltd, the Website Owner, is not a party to this contract of sale. These terms and conditions apply solely between Buyer and Seller and are not enforceable against the Website Owner.
DS Media Agency Ltd does not sell any products directly, does not hold inventory, and does not take legal responsibility for the goods offered on the Website. It only facilitates transactions as a commercial intermediary between Buyer and Seller.
If the Seller is located in a country of the European Union (EU), Norway, Liechtenstein, or Iceland, the European Distance Selling Directive applies. This directive includes the following rights and guarantees:
- The Seller must give the Buyer clear, written information regarding taxes, payment, delivery, and performance of the agreement.
- The Buyer receives the order within 30 days, unless another period is agreed with the Seller. If the product is no longer available, the Seller must inform the Buyer. Any prepayments must be refunded within 30 days, unless the Seller delivers a comparable item.
- The Buyer has a right of withdrawal and may return the purchase within at least 14 days without providing a reason. Any return shipping costs will be borne by the Buyer. Refunds must be issued within 30 days.
ARTICLE 1 – DEFINITIONS
In these terms and conditions, the following definitions apply:
Website: The platform accessible via daente.com and all associated subdomains, through which third-party Sellers offer movable goods to Buyers.
Website Owner: DS Media Agency Ltd (Company No. 16477640), registered in England and Wales, which operates the Website and facilitates transactions between Buyer and Seller.
Buyer: Any person placing an order for goods through the Website.
Seller: A third-party supplier (manufacturer, wholesaler or trader), located either inside or outside the EU/UK, who sells goods to the Buyer.
Contract of Sale: The agreement formed directly between the Buyer and the Seller for the purchase of goods.
Intermediary Service: The service provided by the Website Owner to process the Buyer’s order and facilitate communication and payment between Buyer and Seller.
Movable Goods: Physical products offered for sale via the Website.
Right of Withdrawal: The right of the Buyer to cancel the purchase within the statutory period.
Durable Medium: Any means that allows the Buyer or Seller to store information in a way that can be accessed and reproduced unchanged in the future.
Consumer: A natural person acting outside their trade, business or profession.
ARTICLE 2 – IDENTITY OF THE ENTREPRENEUR
DS Media Agency Ltd
Company Number: 16477640
Email: support@daente.com
Website: daente.com
ARTICLE 3 – NATURE OF THE MEDIATION SERVICE
The offer of movable goods on daente.com is not sold by the Website Owner but by third-party Sellers. A contract is formed directly between the Buyer and the Seller.
Goods are purchased from third parties through the Website. These Sellers may be located within or outside the European Union or United Kingdom.
DS Media Agency Ltd provides an intermediary service. When ordering via the Website, the Website Owner is authorised to act in the name and on behalf of the Buyer to place an order with the actual Seller.
If the Seller is located outside the UK or EU, the goods may be imported into the Buyer’s name. Any applicable import VAT, customs clearance fees, or duties are the sole responsibility of the Buyer.
ARTICLE 4 – PAYMENT
Payments for products are processed through the Website Owner. DS Media Agency Ltd also manages the onward payment to the actual Seller.
Prices shown on the Website may differ from the amount paid to the Seller. Any difference represents a mediation fee charged by the Website Owner.
ARTICLE 5 – COMPLAINTS PROCEDURE
If the Buyer is dissatisfied with the manner in which the mediation has been executed, they may contact DS Media Agency Ltd using the contact details listed on the Website. All complaints will be treated with care and responded to within 14 days.
ARTICLE 6 – RIGHT OF WITHDRAWAL
The Buyer has the right to withdraw from the purchase agreement with the Seller within 14 days of receiving the product, without giving a reason. This right is governed by the applicable consumer protection laws in the country of the Seller, where relevant.
Returns must be sent directly to the Seller. The Website Owner (DS Media Agency Ltd) does not receive or process returned products. The Buyer is responsible for return shipping costs.
ARTICLE 7 – COSTS IN CASE OF WITHDRAWAL
If the Buyer exercises their right of withdrawal, they are responsible for the return shipping costs. The Buyer must contact the Seller (via the Website Owner if needed) for return instructions.
Refunds will be issued by the Seller once the returned product is received in acceptable condition. DS Media Agency Ltd is not responsible for refunds or disputes regarding returned goods.
ARTICLE 8 – EXCLUSION OF THE RIGHT OF WITHDRAWAL
The right of withdrawal may not apply to:
- Custom-made or personalised products
- Products sealed for hygiene reasons if opened
- Perishable goods
- Digital goods after download
- Items for which the Seller has explicitly stated exclusion of return rights
The Website Owner does not determine these exclusions and only facilitates the listing on behalf of the Seller.
ARTICLE 9 – PRICE
All product prices displayed on the Website include applicable taxes unless stated otherwise. Prices may vary from those paid by the Website Owner to the Seller, and such differences represent service or mediation fees.
DS Media Agency Ltd reserves the right to change prices at any time. Obvious errors in pricing do not bind the Website Owner.
Any import duties, taxes, or handling fees applicable upon delivery are the responsibility of the Buyer.
ARTICLE 10 – CONFORMITY AND WARRANTY
Product quality, conformity and warranty are the responsibility of the Seller.
Any issues regarding incorrect or defective products must be reported to the Seller. DS Media Agency Ltd will assist in mediating where possible but is not liable for product defects or non-conformity.
Warranties offered by the Seller (or manufacturer) do not bind the Website Owner.
ARTICLE 11 – DELIVERY AND EXECUTION
The Seller is responsible for dispatching the order in a timely manner, typically within 30 days unless otherwise agreed.
Shipping is carried out by the Seller or their chosen logistics provider. The Website Owner does not handle storage, packaging, or shipping.
Any delays, customs issues, or losses in transit are to be resolved between the Buyer and the Seller. DS Media Agency Ltd can support communication but holds no liability.
ARTICLE 12 – DURATION TRANSACTIONS: TERMINATION AND EXTENSION
DS Media Agency Ltd does not offer subscriptions or ongoing contracts unless explicitly stated.
In the case of any subscription-based products introduced in the future, clear cancellation terms will be made available before purchase.
ARTICLE 13 – PAYMENT
Payments are processed via DS Media Agency Ltd acting as intermediary. Payment is only confirmed when received by the Website Owner.
The Website Owner then forwards payment to the Seller, acting on behalf of the Buyer.
All transactions are subject to fraud checks. If fraud is suspected, the order may be cancelled.
ARTICLE 14 – COMPLAINTS PROCEDURE
Complaints related to the ordering process or mediation service can be submitted to DS Media Agency Ltd via the contact page.
Complaints regarding the product itself (e.g. damage, quality, or delivery) must be addressed to the Seller. DS Media Agency Ltd will act as an intermediary but is not liable for the outcome.
ARTICLE 15 – DISPUTES
These Terms and all contracts concluded under them are governed by the laws of England and Wales. Disputes arising between the Buyer and Website Owner shall be subject to the exclusive jurisdiction of the courts of England and Wales.
ARTICLE 16 – ADDITIONAL OR DIFFERENT PROVISIONS
Additional provisions or provisions deviating from these general terms and conditions may not be to the detriment of the consumer and should be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.
Nothing in these Terms shall create or imply any direct contractual relationship between the Buyer and the Website Owner regarding the goods sold. The Website Owner acts solely as intermediary.
ARTICLE 17 – DISCLAIMER
DS Media Agency Ltd, as the Website Owner of daente.com, does not sell any goods directly. We act solely as a commercial intermediary between Buyers and independent third-party Sellers. We are not liable for product quality, delivery issues, customs clearance, or warranty claims. These are the sole responsibility of the actual Seller with whom the Buyer enters into the agreement.